Holiday Inn Express - Charleston/Kanawha City by IHG

we will definitely stay here again.

Pros: I liked the staff was very friendly when we arrived. We never did get to eat the breakfast but that was because we slept passed the time, they were serving the meals. The room was very clean and when we asked for clean towels and our trash to be emptied the staff was always willing to help with what we needed. The one thing that made everyone happy was the indoor pool since the kids had a great time with that it deftly made this mom and dad enjoy our stay better.

Cons: The only one concern we did have was the last night we were there I guess some kids had got the room above us and was jumping around and we were able to hear all of it threw out the night. but that only happened that last night we were there.

Little hard to find at night but great choice

Pros: Have not stayed at Holiday inn in a while, will be making preferential in future. Just a step up from other chains. Was really nice having the vending cafe near checkin

Cons: Like using bottled water for coffee, none was in room, is safer not drinking local water when traveling.

Pros: Our room was very clean, the staff was very helpful, breakfast was very good.

Cons: Everything was very good

Large comfortable room and very helpful and friendly staff.

Pros: Cyaira (at check in) was terrific. She handled multiple people checking in with grace and calm and wasn't bothered by rude guests or special requests. I was in the lobby for a while with friends at 6:30 pm when many guests were just arriving so I observed Cyaira and was impressed. Amenities were plentiful and good quality.

Cons: Walking in my room (308) the floor was unstable resulting in the cupboard rattling.

Was traveling on a road trip

Pros: Big comfortable rooms and an above average breakfast

Cons: Can't think of anything

Nice place but could be better.

Pros: Comfy beds, great location, pool, breakfast, friendly staff

Cons: The rooms smelled a lil, dirty carpet, dirt smudges on the walls, the coffee supplies in the rooms was not sufficient, one of our rooms didn’t have extra sheets, etc for the couch bed.

Pros: Very VERY clean!! Close to the interstate & the breakfast was great!

I would definitely stay here again if I am ever in the area

Pros: Staff was very friendly !! Beds were comfortable. Breakfast was good. I loved the “your room had been sanitized” sticker put on the door than you had to pull off before opening the door. Even had a Keurig coffee pot !! I was able to use my own coffee pods I had with me !!

Cons: I have no complaints

I felt very welcomed from check in to my check out I felt the love!!

Pros: Everything the staff from all shifts were fantastic so friendly!!!!

Cons: No complaints!!

Pros: Kids enjoyed the pool. Breakfast was good. Comfy beds.