Home2 Suites By Hilton West Chester Cincinnati

Nice hotel and we would stay there again

Pros: The breakfast was nice but would prefer more vegan options and low carbohydrate vegan options.

Cons: Breakfast could have more vegetarian options

Pros: Staff was very friendly. Room was comfortable and relaxing.

Cons: Breakfast was lacking, juice machine was broken and hot food was not really warm. maybe add a microwave to heat to a hotter temperature.

Pros: Was very clean. The staff was friendly. The location was good

Cons: The bed was a little lumpy on the one side.

Family trip

Pros: The hotel was so clean and the staff was very friendly

Would stay again

Pros: The breakfast options were great, size of room a plus, proximity to stores and food and medical facility, staff were welcoming

Cons: Beds were slightly uncomfortable and bathroom wasnt thoroughly cleaniled to my preference ( hair in floor)

Great views, quiet and clean rooms, awesome breakfast!

Pros: The breakfast was fire, rooms were impeccable and the customer service representatives were just as sweet as can be. Could not have asked for a better stay and would definitely recommend to anyone looking for a place to stay in this area.

After paying for the room twice, the boys did have a good time in the swimming pool and in the workout room. I think it

Pros: I like the fact that you have a workout facility as well as a pool

Cons: I got my room through Booking.com and for some reason it did not cross over and it made it look like I was a no-show on January 3 and January 4. It was transferred over to January 18 to January 19. I was charged twice for this room, Booking.com said that they were gonna refund my money and they never did. I’m owed $144.88 and I’m still waiting on my money. When I got to the hotel they told me even though I showed them my receipt that they were not giving me a room until I paid for another one through them and then canceled the one through you guys to get my money back. I spoke with a very nice gentleman through Booking.com after I was hung up on from the first person after waiting 40 minutes with three kids inside of a hotel room lobby. I’m highly upset. I turned in my bank statements and still have not received my money. I was looking forward to booking three more rooms with you guys, but if my money is not returned, I am not going through this again. It was not my fault that the snow came down and they moved the wrestling tournament date. I did everything I was supposed to do and on my end I took screenshots of every email stating that I would get a refund and never did I even let you guys know that I canceled my card and I’m willing to give the new card number to you to refund my money. I would like someone to make a resolution with this situation. I’m dealing with right now. My telephone number is 937-580-5804. My email is ANTGMZ81014@gmail.com. Please let me know what is going on with this matter because I would like to have my money back so I can start booking the other three trips for my wrestling tournaments for my children. Never in my life have I showed up to a hotel and then look at me argue with me and tell me that they’re not giving me my room. I think it was highly unprofessional that I had to pay for another room in order to be their guest. Everyone highly rates Booking.

Pros: Great staff! Great breakfast! Nice pool and workout area. Love our rooms colors and decor!

Cons: Upon arriving to hotel found our room with dirty smelling dishes in the dishwasher and empty food box in on bathroom shelves

We enjoyed our stay.

Pros: I like that the hotel was very clean and conveniently located.

Cons: Most Hotel breakfast is not good, so we did not even try the hotel breakfast.

Great place to stay! Everything was perfect.

Pros: The customer service was outstanding! The staff were so welcoming and helpful.