Courtyard by Marriott Cleveland Westlake

Excellent value for money - we would stay again.

Pros: The location was convenient and close to eating options. There was a small restaurant that catered for light meals and a cooked breakfast. The staff were friendly and helpful.

Cons: Carpets in the hallways have stretched creating some raised areas which will need to be re-stretched. The flooring area outside of the pool in the hall way was constantly wet which created some slip concerns.

Holly at the front desk was so kind and friendly! She set the tone for our visit!

Pros: Close to necessities. Clean rooms. No musty smells.

Cons: N/A

Excellent Room and Excellent Staff!

Pros: The person who checked us in was very helpful and welcoming. The room was great. Check out was easy.

Cons: The work out area needs to be expanded. Two treadmills are not enough.

Didn't like changing our room, but the stay and staff were very nice and the price was very reasona.

Pros: We came in late at night and left early in the morning, but the night clerk, morning clerk and restaurant staff were super friendly, nice, helpful.

Cons: We booked a room for five people and asked for a bed for the fifth person. The hotel responded that they would, but when we arrived after midnight, our room didn't have one and we had to change rooms. The new room had a pull out couch. The beds and bed linens were super nice and comfortable, but the pull-out couch was awful.

Outstanding. We have agreeed this is our spot.

Pros: The location was excellent. Beautiful access to the airport.

Pros: Friendly and helpful staff all around. Any questions we had were promptly addressed. Morning bistro staff, Shelly, Debbie and Shaun were fun to talk with every morning.

Very comfy stay in Westlake area.

Pros: The swim pool and hot tub were very relaxing. The bed in my room was very comfortable.

Pros: Everything The friendly and helpful staff The location amenities and the nice clean rooms One of the best places I have ever stayed at Very peaceful and quiet and very laid-back atmosphere Holly is one of the best employees they have Goes out of her way to answer or solve anything that you might need

Cons: I liked everything

Nice, clean, quiet

Pros: I thought when I reserved the hotel, it said breakfast. I assumed it was free like most places but I misunderstood

Cons: One of our rooms smell a little more unpleasant than the other. Kind of a musty smell, damp

With the exception of mechanical items inside the room as note, the human interaction was excellent.

Pros: Lauren at your front desk was extremely helpful and courteous to us. My compliments to her hotel management in hiring such an impressive employee. Lauren is a compliment to Courtyard. Also, the two gentlemen that met us when we walked in were friendly and very positive. This was about 5:00PM on Friday, May 30th. The one gentlemen helped me update my Bonvoy membership card and points. He actually took interest in making my card right by me. (Names??) Both gentlemen were very kind and welcoming.

Cons: Screen Door in our Room 225 was broken between the porch and hard glass door. A number of the electric outlet plates for charging cell phones were loose and came off in our hand. These were located on either side of the bed.