Holiday Inn Express & Suites Heath - Newark by IHG

Very happy with my stay, would highly recommend.

Pros: I was very happy with my stay here for a few nights for work. The hotel was great, rooms were comfy. Ace at front desk was incredibly helpful with my never ending queries, and was an absolute credit to the team. I wish more hotels had folks like that. The pool was a nice bonus too, and was empty when I was using it. The sweets at reception are dangerously morish.

Cons: Be warned, this is quite off the grid so food options are a little limited, but I did have some joy with one app, the rest refused to work with a UK phone number which I was using.

Pros: Staff was enormously helpful, the room was very nice and clean and it was very quiet at night. There was a nice indoor swimming pool.

Cons: The microwave oven in the room was broken, but the helpful man behind the desk heated our meals and would even have called the maintenance man on Sunday evening to bring a new one. So in the end, nothing to complain about...

Comfortable and a great deal.

Pros: Hotel room was good size, clean, and ready when I arrived. The location is easy to get to off I-70. The hotel staff I interacted with were all very nice and helpful. Room had automatic roll down curtains, which took a minute for me to figure out there was a control panel for them next to the thermostat. They were very nice as the thicker one was essentially a blackout curtain. A/C ran quiet enough, and kept the room cool. Internet was fast enough to stream video with no issues.

Cons: The only real issue I had, was that the parking lot is very small.

Very clean and comfortable stay!

Pros: Very clean room and pool. The breakfast was GREAT. Very friendly staff.

Cons: Everything was great! One of the best hotels we’ve been to!

It was a great place to stay with my friends. Stayed for my birthday and the hotel staff was nice.

Pros: I liked that the staff was friendly and that everything was easy to find. The room was also very comfortable and clean.

Cons: I didn't not like anything.

The room was very comfortable.

Pros: The hotel staff were friendly and responsive to any questions we had.

Cons: Nothing.

Late night check in

Pros: From the friendly check in with Dawn to the morning breakfast, everything was wonderful. Comfy bed and phenomenal water pressure! Highly recommended this hotel!

Cons: No negatives

Pros: Friendly, helpful staff; cleanliness; good breakfast

Wonderful Customer Service

Pros: The daytime front desk person (young lady with the beads) was absolutely amazing. She was so very helpful ! Please ensure that she is told how much we appreciate her !!

Very nice place to stay. Will definitely stay again next time we’re in the area

Pros: The staff members were incredibly kind. The building very well maintained and updated. The accommodations like the coffee and tea station is really great. The quiet time rule is extremely appreciated.

Cons: The only issue we had was that the blackout shade in one of our rooms was missing and unfortunately our window was near a lot of outdoor lighting. It made falling asleep less pleasant with the light shining through. We didn’t say anything because there’s nothing the staff could have done in that moment, I’m sure maintenance is aware that it needs replacing. The only other suggestion I would have is that the rooms that have the pull out couch be stocked with sheets, comforter, and pillows so guests wouldn’t have to get those items from the front desk, it’s not a problem just a consideration.