Best Western Plus Mentor-Cleveland Northeast

Nicely decorated hotel with a pleasant ambiance and great staff

Pros: Loved the decor, the sofas situated around the fireplace the guy on reception was extremely helpful and accommodating good breakfast

Enjoyable, would return

Pros: Room was actually a suite, plenty of space and very comfortable Pool area was a bonus.

Cons: Breakfast was basic but adequate

Pretty memorable trip with a nice hotel stay.

Pros: The restaurant was amazing. The waitress was so funny (she was tiny, had tattoos, and said she had bartended at some dive bars before). She was absolutely great and paid attention to what we said. The room was beautiful.

Cons: The beds were not very comfortable. They were too hard. That was my only real complaint. Everything else was absolutely wonderful from check-in to check out.

Quiet and very clean hotel

Pros: The front desk lady was just the sweetest and very helpful. Room was clean and nice

Cons: The only thing I wish was a microwave in the room. And the breakfast was very good. Didn't like going down to the Bottom LL of the hotel

Pros: The breakfast was good and the stay met our expectations. Thank you.

Pros: We liked our room very much, the restaurant was also very good and morning breakfast was also good

Cons: We are still waiting for our $50 extra charge refund after staying there on March 24th. I have called 3 times.

Pros: Seems o be quite new or recently refurbished. Everywhere was clean and relatively new looking, Room was typical layout with fridge, microwave and coffee-maker. Breakfast was eggs, sausage, bacon, potatoes, along with assorted breads, yogurt, juices and coffee.

Cons: No negatives

great place,

Pros: Very tasty scrambled eggs, bacon and sausage. Plenty of cereal choices and breads. juice and coffee as well. I watched the breakfast attendant help an elderly gentleman with his plate and cup. She went with him and dished food out and carried it to him. Great job!

Excellent for the price. The decor of the hotel could be modernized - But the hotel was very clean!

Pros: I liked the scrambled eggs and the link sausage. I don't eat a lot of bacon, so I passed on that. I did not eat the has browns because they were a heavily processed brand. I would suggest making up home made hash browns if you are going to bother serving them. I appreciated the fruit (I eat an orange daily). I appreciated the orange and apple juice, and drank them, but I switched to the ice water the last days. Keep the ice water dispencer with the juice. The wheat toaste was good.

Cons: The hash browns were too processed. Serve home made hash browns or do not bother. I might as well go to McDonalds for the kind of hash browns you serve.

Great staff, wonder stay

Pros: This hotel has a charming, cozy old-style design, making it very comfortable. The staff were truly welcoming and friendly, which added to the lovely experience!

Cons: Bed was hard and stiff.